New Learning Technology

Everything you need for training, motivation and monitoring your staff progress.
Any time, anywhere!

Improve Quality of Service


Technology ServiceGuru

ServiceGuru — learning technology, which was missing in the hospitality market. Learning in small parts and through tests with game elements and competition between employees is great base for motivation and training of the personnel in different levels.

Igor Bukharov
President of Restaurant and Hotel Federation

ServiceGuru is the new step in personnel education, where the basic knowledge of standards and product is learned with the assistance of this innovative technology, therefore managers can spend their time engaging employees into company values and developing their soft skills.

Sergey Gorbunov
CEO UCS

Increase Service Speed


Available Training Materials, Any Time, Any Where

ServiceGuru has conveniently structured menu, easy to navigate, available search function as well as section “Favorites” for faster location.

 

  • Structured menu

  • Materials in the format DOC, PDF, MP4, etc.

  • Search and add to “Favorites”

Available training materials

Increase Revenues


Engaging learning process and knowledge check

Engaging Learning Process and Knowledge Check

ServiceGuru – allows you to engage and motivate employees to learn, making the process of obtaining new knowledge an interesting and exciting game. Create interactive quizzes, encourage and reward employees. Make healthy competition and see how they will positively change.

 

  • Interactive tests

  • Rewards

  • Employees rating

Motivate Employees to Learn and Improve


Share News and Interactive Communication

ServiceGuru has the option to notify all employees at the same time, share news, event notification or any message you want by clicking one button. The chat is always available for direct communication between manager and employee.

 

  • Share news

  • Send events notification

  • Direct communication with employees

Share news and interactive communication

Decrease the Cost for Training


Monitoring progress, any time, any where

Monitoring Progress, Any Time, Any Where

ServiceGuru allows you to remotely monitor training as well as results. In your personal manager’s account full reports are available for each employee as well as for different restaurants or departments.

 

  • Employees activity

  • Employees progress

  • Test passing accuracy

What is Good Customer Service?

Train Your Employees

By applying ServiceGuru technology, you can effectively train employees in a short period of time, monitor progress and knowledge online. You no longer have to spend time to motivate employees to learn — ServiceGuru will do it for you!

Reduce Staff Turnover

By having the possibility to get professional knowledge any time and anywhere employees will learn faster and feel confident about their knowledge and skills. This will have effect to guest satisfaction and loyalty, which leads to revenue growth. ServiceGuru is the power!

Pay Attention to Your Guests

Do not turn your managers into office workers, printing educational materials and constantly checking the basic knowledge of menu and standards. Let them be around the guests and engage with them. ServiceGuru — will check the knowledge for you!

Immediate Information Sharing on News and Promotions

With one click you can inform all employees at the same time about company news and any other important events requiring general mailing and see in real time the number of employees, who read the information. ServiceGuru will notify all!

Show Your Guest the Best of Your Place

Knowledge of menu and standard of service will help employees anticipate guests’ needs and offer exactly what the guest wanted. ServiceGuru will help your guests love your place!

Increase Social Reputation

Social networks can easily ruin the reputation with just one negative feed. By having opportunity to constantly build their knowledge and check the level of understanding, employees will not make mistakes. ServiceGuru — will not let this happen!

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+7 499 647-73-64

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